September 11, 2018 – Volume 1 Issue 6
IN THIS ISSUE
This week HR2IT Insider highlights Carnival Cruise and how they are driving a differentiated customer experience, and we present an i4cp research report on People Analytics. Watch your email for our next HR2IT Trailblazers featuring Malvika Jhangiani of Monsanto.
Members in the News: How Carnival Cruise is Taking Customer Experience to the Next Level
A recent article in Retail Customer Experience highlighted how Carnival Cruise is using technology, including Internet of Things (IoT), to drive a friction-less customer experience. Kristin Hansen of Carnival Cruise is a founding member of HR2IT. If digital transformation starts with the customer experience and then works inward to people, process and technology, then Carnival is certainly cruising to success.
Imagine directing innovation strategy and technology for what’s viewed as the world’s largest experience enterprise. That’s exactly the role of John Padgett, Chief Experience and Innovation Officer, Global Experience and Innovation at Carnival Cruise.
Carnival, the world’s largest travel company when it comes to cruise lines, operates more than 100 ships under nine brands that travel to 740 destinations. Its interactive customer experience for each guest begins the moment a trip is booked and ends once the guest departs a ship.
In Padgett’s view ICX is exactly what a vacation should be all about.
“The letters say it all. The I is for interactive and interaction with the consumer. The C is for consumer and the consumer is everything, and the X is for band and pass [technology],” he shared during his keynote talk at the recent ICX Summit held in Dallas in mid-June.
Research Center: Four Ways to Advance Your People Analytics
A new report from the ROI Institute and i4cp—Four Ways to Advance Your People Analytics—examines workforce analytics trends, barriers, and more, and is now available as a complimentary download.
The report outlines:
- Four key recommendations to advance the people analytics function, according to data collected from hundreds of organizations and interviews with workforce analytics leaders
- Insights from analytics executives at AT&T, Intel, Capital One, USAA, Cardinal Health, Genentech, Pfizer, and others
- How people analytics functions are maturing, including trends in the types of projects as well as predictive relationships that are being explored
- What people analytics functions should look like, and where do they reside within organizations
Events: Founding Member Quarterly Call
The quarterly call for Founding Members will be on Tuesday, September 25 at 11:00 AM eastern time. You should have an invitation in your email or please email Jessica Taylor, Executive Director, at JTaylor@HR2IT.com.
Coming Soon: HR2IT Trailblazers – Monsanto’s Malvika Jhangiani
HR2IT Trailblazers returns this week with a fascinating profile of Malvika Jhangiani, Global HR Director with responsibility for Corporate Strategy and Global IT for Monsanto (recently acquired by Bayer). Her CIO, Jim Swanson (who is now Senior Vice President / CIO and Head of Digital Transformation at Bayer Crop Science), calls her a powerful change agent. “Malvika thrives on making things better, on transforming and disrupting—and she’s got the courage to do it,” he says. “I don’t just talk to Malvika about our attrition rate or how to develop talent. I listen to Malvika because of the thought leadership and the diversity of thinking she brings to any problem or opportunity I have in front of me. She’s critical to my success.”
Watch your email this week for HR2IT Trailblazers!
HR2IT is the exclusive community dedicated to the HR executive who supports the CIO and IT leadership team in $1+ billion companies. Please refer prospective members to Jessica Taylor, Executive Director, at JTaylor@HR2IT.com.
Copyright © 2018 Ouellette & Associates Consulting, Inc.